FAQ's

How will my item be shipped?

Kit Me LLC, the parent company of Santa's Little Helper, ships all items from our location in Arizona.  During checkout, you may select how you would like your item to be shipped.  

When will my item be shipped?

Santa's Little Helper kits will be released in November, and all pre-orders will be shipped at that time.

How do I exchange or return a product?

We adhere to the highest standard of customer satisfaction...Santa's! Therefore we are committed to producing a magical experience that everyone will love!  If you are not completely satisfied with your product, please email us at customerservice@ihelpedsanta.com and we will be happy to refund or exchange your purchase. 

What types of payments do you accept?

We accept payment by Visa, American Express, Discover and Paypal through our secure payment gateway. At events, we also accept cash payments.

How do I get help facilitating my kit or experience?

Never fear! We're here to help you land the sleigh. Simply email us at customerservice@ihelpedsanta.com. A member of our team will be more than happy to assist you.

Mayday! We’ve lost our kit instructions. How do we get another set?

Not a problem. Send us an email at customerservice@ihelpedsanta.com and one of our team will help you out.

What’s the perfect age for my child to do Santa's Little Helper?

Our kits are designed so  children of all ages may enjoy the lifelong memories and values that the craft, North Pole visit, and charitable component bring. However children between the ages of 4-9 years old may get the most wonder from the North Pole visit. 

When did Kit Me LLC start?

Kit Me LLC was founded in 2016 by Mark and Ellie Visser.  But the magic began years ago when Ellie's mom, Ja'Zan, began Santa's Little Helper in their home. The lasting memories and joy from doing Santa's Little Helper as a child led Ellie and her husband to launch Kit Me LLC to inspire generations to remember the true meaning of Christmas and take part in an experience that would positively influence all who take part. 

Where are Kit Me LLC products made?

Every Santa's Little Helper kit is hand-assembled in Arizona, USA using both local and imported materials of the highest quality.

Where can I buy Kit Me LLC products?

Santa's Little Helper kits are currently sold online at www.ihelpedsanta.com and in person at holiday fairs. But Santa tends to be out and about, so you never know if you'll see us at a local trade show or retailer. Follow us on social media to track the magic!

How do I contact Kit Me LLC?

We would love to hear from you!  If you have any questions or comments, please contact us and one of our team members will be glad to help you.  You can email us at: customerservice@ihelpedsanta.com.

Have any other questions?

Contact us with any other questions or send an email to customerservice@ihelpedsanta.com.