Wholesale Terms

Wholesale Terms & Conditions

Wholesale Discount Prices
Wholesale discounted prices are available to customers that will be reselling our products to the consumer through an established retail store or web site. Please provide a copy of your resale license, or State tax ID to verify eligibility.
Current prices and suggested retail prices are reflected on our website.

Minimum Order
The minimum order is $150.00 (10 Santa's Little Helper Kits) plus shipping. Reorder minimums are $75.00 (5 Santa's Little Helper Kits).

Dropshipping
Dropshipping is available to valid e-commerce businesses with an established storefront. To enlist this service, a line of credit on the minimum order quantity is required and a $2.00 handling fee will be assessed per delivery address. 

Product Samples
We do not ordinarily supply product samples free of charge. Please contact us if you require a sample and we will do our best to accommodate.

Placing Orders
 To Place an Order:
•   Submit a wholesale contact form with your information so we can send you our wholesale order form and item list. Email completed order form to us at team@ihelpedsanta.com.
•   Call us at (480) 442-7065. Please have an order form or the web site available when calling so that you can reference item numbers.

Lead Time
Please allow up to 2-4 weeks for your order to ship, though it typically goes out sooner. Shipping/handling charges will be calculated and added to your order total when the order is ready to ship. We reserve the right to use our discretion as to the carrier to be used on any shipment. Your preferred carrier may be used if the you agree to assume any additional transportation charges. An invoice with shipping charges will arrive via email, or postal mail upon request, and must be paid within 30 days of receipt of order.

Out of Stock
We try to have everything in stock. However, there may be unavoidable outages. When an out of stock situation occurs we will back-order out-of-stock items upon consulting with you about the situation. We will either hold your order if we expect to have back in stock within a few days, or we will send your order without the items, with the expectation that the out-of-stock items will be sent with your next order. We will note on your packing slip any items that you ordered that were out of stock.

Shipping
All orders are shipped via USPS to a physical ship-to address. Post office box addresses will be delivered via US postal Priority Mail service but the customer will take responsibility for lost or damaged product shipped this way.
Shipping costs are determined at the time of shipping and these costs are passed on to the customer plus a $2.50 per box charge. You will receive a packing list with your order. If you have a credit account with us please wait to pay from invoice. An invoice with shipping charges will arrive via email, or postal mail upon request and must be paid within 30 days of receipt.

Shipping Errors/Damaged Goods
You must notify our office of any shipping errors or goods damaged in transit within 7 days of receipt of shipment. We will then either issue you a credit or send replacement product at no charge.  Kit Me LLC accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us then the customer will be liable for all shipping charges and credited for all merchandise returned in sellable condition.

Returns
Our goods are guaranteed to satisfy the customer’s sales expectations. In the event that the customer wishes to discontinue Kit Me LLC products, any products returned to Kit Me LLC in sellable condition will be credited to the customer’s account.

Payment
We accept major credit cards including MasterCard, Visa, Discover, and American Express. We also accept checks and PayPal.

Net 30 Terms: You may also apply for credit terms with us by filling out an application form with at least three credit references. Please contact us at team@ihelpedsanta.com for more information.
Checks returned due to insufficient funds could be considered fraud and subject the check writer to prosecution and fines. However, we understand that usually there is no criminal intent and in these circumstances we will only charge the customer a reimbursement for bank fees and other incurred costs.

International Orders
We do not ship international orders at this time.

Feedback
We love customer feedback. Customer observations, ideas and suggestions are how our products grow and flourish. We encourage you to point out areas that we can improve and love to receive complements!